FAQ
Straight answers about escrow.
How the money moves, what happens when something goes wrong, and what everything costs.
You raise an issue from the contract and the money stays frozen in escrow while our resolution team reviews. We look at the documented scope, the evidence both sides submitted, and the platform record. Outcomes are release to the seller, a refund to you, or a split when part of the work was delivered. Most disputes are decided within about 10 business days of both sides submitting evidence. You can then appeal once, within five business days, and a different reviewer handles the appeal while the money stays in escrow.
No. Enter your email for the receipt, pay through secure checkout, and you're done in under a minute. You can track the delivery afterwards by verifying your email; you'll also get updates by email at each step.
On payment links, the buyer has a 48-hour inspection window after the seller marks the order fulfilled. If they approve, the money releases; if they raise an issue, the funds freeze while we review. If the window closes with no action, the system releases the payment to the seller automatically.
Nothing. Saharix charges sellers 1.5% on payment links and 2.0% on milestone contracts, deducted from the seller's payout. Buyers always pay exactly the agreed amount, and refunds carry no fee.
Naira payments support cards, bank transfer, and USSD. Other-currency contracts check out through licensed payment processors, and payouts in USD, GBP, EUR, GHS, and KES are delivered through licensed payout partners, including mobile money for Ghana and Kenya.
A 0–100 score on every seller page, built from four things: completed contracts, dispute record, reviews from real counterparties, and identity verification. You'll see it as a band (New seller, Building trust, Reliable, or Trusted) next to the seller's name.
Whatever proves the deal: delivery photos, files, receipts, or documents. Sellers upload evidence against each milestone, and it stays attached to the contract. If a dispute opens, material that lives on the platform carries the most weight. Screenshots of off-platform conversations help, but the contract record decides.
Yes. A contract can be canceled while funds are still pending or in escrow before delivery, and the money returns to the buyer with no fee. Once work is delivered, use the dispute process instead.
Still have questions? Contact support.