Legal
Dispute Resolution Policy
A clear process for handling disagreements between clients and providers while protecting escrowed funds.
Last Updated: March 2026
1. Overview
Saharix aims for fair outcomes by using documented evidence and agreed scope to resolve disputes on escrow transactions.
2. Raising a Dispute
Clients can raise a dispute during the approval window when delivered work is incomplete or materially different from agreed terms.
3. Mediation Process
Once filed, funds remain protected while both parties submit supporting evidence within the review period for mediation.
4. Resolution and Refunds
When claims are validated, funds may be partially or fully refunded. If work meets agreed scope, funds are released accordingly.
5. Finality
Decisions issued through Saharix’s dispute workflow follow platform terms and are binding within defined policy boundaries.