Dispute Resolution Policy
Last Updated: March 2026
1. Overview
Our goal is to ensure fair outcomes for all secure transactions. This policy outlines the process for resolving disagreements between Clients and Providers.
2. Raising a Dispute
A Client may raise a dispute during the approval window if the service delivered is significantly different from the agreed scope or not completed.
3. Mediation Process
Once a dispute is raised, funds are held in escrow. Both parties must submit evidence (photos, chat logs, shipping proof) within 48 hours. Saharix support will review the evidence.
4. Resolution & Refunds
If the Client's claim is valid, funds will be refunded to the Client. If the claim is invalid and work was successfully provided, funds are released to the Provider.
5. Finality
Decisions made by Saharix Dispute Team are final and binding as per the Terms of Service.