Most escrow deals close without drama: work is delivered, the buyer approves, the money moves. But when the two sides disagree, the dispute process is what makes escrow worth having. Here is exactly how it works.
Opening a dispute
Either party can open a dispute while a contract's funds are still in escrow. You describe the problem in at least a sentence: what was agreed, what was delivered, and what you believe should happen. Opening a dispute freezes the funds: nothing releases or refunds automatically while it is open.
What the review looks at
The resolution team works from the documented contract, the evidence uploaded against each milestone, the messages on the platform, and any documents either side adds during the review. Material that lives on the platform carries the most weight, because it can be verified. Off-platform screenshots help, but the contract record decides.
Timelines
Both parties are asked to submit evidence within five business days. Most disputes are decided within about ten business days of both sides submitting, or of the deadline passing, whichever comes first. Complex disputes can take longer, and you will be told if yours does.
Outcomes
Three outcomes are possible: release to the seller when the work meets the agreed scope, a refund to the buyer when it does not, or a split when part of the scope was delivered. If both parties agree on another allocation, that can be honored too.
If you disagree with the decision
You can appeal once, within five business days, by pointing to specific evidence you believe was overlooked. A different reviewer handles the appeal, and its decision is final within the platform.
Published by
Saharix Team